Shipping Policy
At Primelarge, we value fast and smooth delivery of your order.
Here's an overview of our shipping and delivery policy:
Processing time:
We process and ship your order within 2-3 business days. Please note that this time is not included in the estimated delivery time.
Delivery time:
Your order will be delivered within 5-10 business days from the date the package is shipped.
We strive to provide you with a smooth and reliable shopping experience.
We are not responsible for packages lost due to the customer providing incomplete or incorrect addresses. To avoid delivery problems, please carefully check that your delivery details are correct.
Returns:
We offer a 14-day money-back guarantee, meaning you have 14 days from receiving your item to request a return. Returns sent back after 14 days from the delivery date will not be accepted.
Please note that we DO NOT offer free return labels. It is the customer's responsibility to cover the return postage.
If an order is returned after 14 days from the delivery date, half the amount of the original price will be deducted from the refund. To be eligible for a return, the item must be in the same condition that you received it – unused, with all tags intact, and in its original packaging. You will also need the receipt or proof of purchase.
Return conditions:
Returned items must be in unused condition with original packaging. We do not accept returns of items that are used, damaged, washed, or modified in any way. Return costs are borne by the customer and are non-refundable.
How to make a return
To initiate a return, contact us at "Mail"
After your return request has been approved, you will receive instructions on how and where to send the item to Sweden. Please note that we cannot accept items without prior approval.
Incorrect delivery
If you have received an incorrect item, you must notify us by email "store's email" within 48 hours of receipt. Errors not reported within this timeframe do not qualify for replacement or re-delivery.
Please note that original shipping costs are not refundable, and the customer is responsible for the return cost. Refunds are processed within seven business days after we receive the returned package.
Fees:
The customer is responsible for the cost of return postage.
Damages and defects
Please check your order upon receipt and contact us immediately if the item is damaged, defective, or if you received the wrong product. This will help us quickly resolve the issue.
To be eligible for a return, items must be unused, unwashed, free from stains, and original tags must be intact. For defective items, please notify us within 24 hours of delivery.
Re-delivery of defective items
If an item is defective, we can offer re-delivery free of charge, provided the defect is reported within 30 days of the delivery date. After this period, we only offer re-delivery and not a refund. In case of defects caused by improper use or accidents, re-delivery cannot be offered.
Exchanges:
To quickly get the correct product, we recommend returning the incorrect item. Once the return is approved, we will process your new order. Please note that a shipping fee of SEK 60 will apply for exchanges.
Refunds
Once we have received and inspected your return, we will notify you if your refund has been approved or rejected. If approved, the refund will be processed via your original payment method. The time for the refund may vary depending on your bank or credit card company.
If the item is damaged upon receipt, please send us a photo or video as proof. In cases where an item is not delivered due to an incorrect address, we may offer a re-delivery.
Cancellations:
You can cancel or change your order within 60 minutes of placing it. Contact us at "Mail" with your order number.
Unclaimed or refused packages
If a package is refused or cannot be delivered, a fee of SEK 350 will be charged to cover administrative fees from the carriers. It is necessary to pick up the package and send it to the return address provided after contacting our customer service.
We hope these guidelines make it easy and secure for you to shop with us. If you have any questions, please do not hesitate to contact us!